Hi, I'm Rich
I don’t believe in change for change’s sake. I take frameworks like Prosci, Agile, and Lean and strip away the jargon to make them work for your business blending rigour with pragmatism to deliver results your team can feel and your bottom line can measure.
I’ve built a reputation for cutting through complexity, building trust quickly, and getting teams pulling in the same direction. I won’t sit on the outside telling you what to do. I embed, I execute, and I leave the business in a better shape than I found it.
My Story
I've spent nearly two decades inside growing businesses leading operations, delivering change, and helping founders build companies that don't depend entirely on them to function.
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I've been a Scrum Master, a Change Manager, an Agile Coach, and a COO. What ties all of it together is a simple belief: that the gap between a great strategy and a great business is almost always an operational one.
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Most recently, I was COO at Intermedia Global one of the Sunday Times Top 100 Fastest-Growing Companies. In two years, we scaled from £2M to £14M, grew the team by over 400%, navigated a management buyout, and built the operational infrastructure to make it all sustainable.
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Before that, I led delivery programmes at HMRC, HomeServe, and Capgemini managing complex change in regulated, high-stakes environments where getting it wrong wasn't an option.
I started Doneable because I kept seeing the same story: ambitious founders with brilliant ideas, held back by operations that hadn't kept pace. I wanted to be the person who fixes that without the corporate baggage, the jargon, or the 40-page strategy decks that nobody reads.
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If your business is growing but starting to creak at the seams, let's talk.
​Career highlights
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£2M → £14M revenue in under two years as COO. Team grew from 10 to 50 people. Sunday Times Top 100 Fastest-Growing Companies 2025.
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Designed an Agile academy to train, coach and mentor other consultants that resulted in additional £1.5m revenue at Capgemini.
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Led agile and operational delivery for HMRC digital services, embedding governance across high-stakes government programmes.
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100% Scrum adoption achieved across digital teams, including business-wide cultural change that outlasted the engagement.
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£100M CRM transformation at HomeServe, managing cross-functional delivery and reporting directly to the board
Contact
I'm always looking for new and exciting opportunities. Let's connect.